Frequently Asked Questions
The steps to place an order are as follows:
1. Add To Cart: Click the Add To Cart button to add the product to the shopping cart;
2. Go to My Cart;
3. After filling in the Delivery information, Email, and selecting the shipping method, click the Review Order button at the bottom of the page;
4. Confirm the filled in information, and then click the Submit Order button;
5. Select your payment method on the Paypal payment page to complete the payment.
We begin working on your product immediately after your order is placed.
If you want to change an order please contact us as soon as possible.
You can go to our tracking page.
You need to fill in your Order ID number and the email address you used when placing your order. We have a system that allows you to track your order and shipment status.
In the event you receive a damaged piece of products or a piece of item with an error, please notify us immediately via Email and you will receive either a refund of your purchase or an exchange.
Customers are able to return new, unopened items fulfilled by Wishining within 60 days of the delivery date. Please note that on all returned and canceled orders of personalized items there is a 30% restocking fee.
Wishiny reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please do not hesitate to contact Customer care.
At Wishiny.com we accept all major credit cards and payments made through PayPal. Payment must be made in full before shipment.
We have our own warehouse in Shanghai and Shenzhen of China, so we shipped your goods from Shanghai or Shenzhen , China.
Respecting your privacy is of utmost importance to us at Wishiny.com. Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by Wishiny.com to maintain a record of your purchases and for promotional reasons. We do not sell, transfer, rent or trade your information to any third party.
When you register at our site, you will be asked to submit some personal information, such as name and contact information. Wishinycom will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.